MOPZ: Required file xyz.SAR is not visible for your user S-ID



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Symptom

When dealing with Maintenance Optimizer (MOPZ), below message coming out,

Required file K-abcdefgh.SAR is not visible for your user S-ID – Display Help.

MOPZ Required file XYZ.SAR is not visible for your user S-ID

Solution

You need to raise a ticket to SAP via the component XX-SER-SAPSMP-SWC. This probably due to,

• You used the wrong S-ID
• Limited authorization of S-ID.
• Your company does not have a license for the product version you are trying to download

Raise a Customer Ticket XX-SER-SAPSMP-SWC

Reference

SAP Note 2021173 – Product version is not visible in MOPZ

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