SAP Remote Support Connection Types



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Taken from SAP Remote Support page,

Would you like to have your incidents resolved quicker? Set up remote access so that support can quickly diagnose and solve incidents you report, without needing to be at your desk or on the phone. This is especially helpful when dealing with different time zones.

Always refer to the SAP Service Marketplace for any updates and changes list.

SAP GUI Connection Types

Service Connection TypeDescriptionSAP Note
R/3 SupportEnables remote access to an SAP system via SAP GUI 812732
SAPGui+Browser ConnectEnables remote access to an SAP system via SAP GUI and browser1721448
SAP NI ConnectionEnables remote access to an SAP system via any client using SAP NI as protocol1718597

SAP Solution Manager Connection Types

Service Connection TypeDescriptionSAP Note
SAP Solution ManagerProvides access to the solution graphic in SAP Solution Manager962516
Solution Manager DiagnosticsEnables system related access to SAP Solution Manager Diagnostics962516

Java / HTTP Connection Types

Service Connection TypeDescriptionSAP Note
NW Mobile Java AppsEnables a connection to a SAP Netweaver Data Orchestration Engine1613402
HTTP Connect – URLAccessProvides access to http-based applications via Webbrowser592085
HTTP-based ToolsEnables http-based access through client tools using http protocol1787981
LoadRunner-TestEnables remote load testing850213
JAVA DEBUGEnables remote debugging of java based applications545519
SAP JVM ToolsEnables debugging of JVM Tools2038631

Application Sharing Methods / OS Connection Types

Service Connection TypeDescriptionSAP Note
GoToAssistEnables desktop sharing and remote support via Citrix2016077
NetviewerEnables collaboration and application sharing access1036616
Windows Terminal ServerEnables application sharing access via Windows Terminal Server605795
WTS Connect with NLAEnables application sharing access via Windows Terminal Server with NLA Support1912318
Citrix MetaframeEnables application sharing access via Citrix Metaframe701588
AS/400-5250 ConnectionEnables OS access for AS/400 based servers79411
Secure AS/400 Connection serversEnables OS Access for secure AS/400 based2016103
Telnet ConnectionEnables OS access via Telnet37001
SSH ConnectionEnables SSH connection to customer systems1275351
VNC ConnectionEnables VNC connection to customer systems1327257

Further Connection Types

Service Connection TypeDescriptionSAP Note
JDBC/ODBC ConnectionEnables remote access to a Database using JDBC / ODBC and native connections1718601
SAP HANA databaseEnables a remote connection to a SAP HANA database1592925
SAP HANA MDCEnables a remote connection to a Multi Database Container HANA database. (Multi-tenant)2280051
BW RFC ConnectionEnables a RFC connection to Business Warehouse195715
BW GUI ConnectionEnables a GUI connection to Business Warehouse195715
Upgrade AssistantEnables the remote usage of Upgrade Assistant125971
SAPInst-GUIEnables the remote usage of SAPInst-GUI707848
SAP-DB ConnectionEnables a remote connection to an SAP-DB202344
TREX/BIAEnables access to TREX or BI accelerator system1058533
Integration RepositoryEnables a connection to the Integration Repository800267
Integration DirectoryEnables a connection to Integration Directory800267
Windows Remote DebugEnables remote debugging for Windows-based applications1884079

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