Taken from SAP Remote Support page,
Would you like to have your incidents resolved quicker? Set up remote access so that support can quickly diagnose and solve incidents you report, without needing to be at your desk or on the phone. This is especially helpful when dealing with different time zones.
Always refer to the SAP Service Marketplace for any updates and changes list.
SAP GUI Connection Types
| Service Connection Type | Description | SAP Note |
|---|
| R/3 Support | Enables remote access to an SAP system via SAP GUI | 812732 |
| SAPGui+Browser Connect | Enables remote access to an SAP system via SAP GUI and browser | 1721448 |
| SAP NI Connection | Enables remote access to an SAP system via any client using SAP NI as protocol | 1718597 |
SAP Solution Manager Connection Types
| Service Connection Type | Description | SAP Note |
|---|
| SAP Solution Manager | Provides access to the solution graphic in SAP Solution Manager | 962516 |
| Solution Manager Diagnostics | Enables system related access to SAP Solution Manager Diagnostics | 962516 |
Java / HTTP Connection Types
| Service Connection Type | Description | SAP Note |
|---|
| NW Mobile Java Apps | Enables a connection to a SAP Netweaver Data Orchestration Engine | 1613402 |
| HTTP Connect – URLAccess | Provides access to http-based applications via Webbrowser | 592085 |
| HTTP-based Tools | Enables http-based access through client tools using http protocol | 1787981 |
| LoadRunner-Test | Enables remote load testing | 850213 |
| JAVA DEBUG | Enables remote debugging of java based applications | 545519 |
| SAP JVM Tools | Enables debugging of JVM Tools | 2038631 |
Application Sharing Methods / OS Connection Types
| Service Connection Type | Description | SAP Note |
|---|
| GoToAssist | Enables desktop sharing and remote support via Citrix | 2016077 |
| Netviewer | Enables collaboration and application sharing access | 1036616 |
| Windows Terminal Server | Enables application sharing access via Windows Terminal Server | 605795 |
| WTS Connect with NLA | Enables application sharing access via Windows Terminal Server with NLA Support | 1912318 |
| Citrix Metaframe | Enables application sharing access via Citrix Metaframe | 701588 |
| AS/400-5250 Connection | Enables OS access for AS/400 based servers | 79411 |
| Secure AS/400 Connection servers | Enables OS Access for secure AS/400 based | 2016103 |
| Telnet Connection | Enables OS access via Telnet | 37001 |
| SSH Connection | Enables SSH connection to customer systems | 1275351 |
| VNC Connection | Enables VNC connection to customer systems | 1327257 |
Further Connection Types
| Service Connection Type | Description | SAP Note |
|---|
| JDBC/ODBC Connection | Enables remote access to a Database using JDBC / ODBC and native connections | 1718601 |
| SAP HANA database | Enables a remote connection to a SAP HANA database | 1592925 |
| SAP HANA MDC | Enables a remote connection to a Multi Database Container HANA database. (Multi-tenant) | 2280051 |
| BW RFC Connection | Enables a RFC connection to Business Warehouse | 195715 |
| BW GUI Connection | Enables a GUI connection to Business Warehouse | 195715 |
| Upgrade Assistant | Enables the remote usage of Upgrade Assistant | 125971 |
| SAPInst-GUI | Enables the remote usage of SAPInst-GUI | 707848 |
| SAP-DB Connection | Enables a remote connection to an SAP-DB | 202344 |
| TREX/BIA | Enables access to TREX or BI accelerator system | 1058533 |
| Integration Repository | Enables a connection to the Integration Repository | 800267 |
| Integration Directory | Enables a connection to Integration Directory | 800267 |
| Windows Remote Debug | Enables remote debugging for Windows-based applications | 1884079 |
