[SUM] Error in Wait Portal Import Step

While performing the AS JAVA update using the Software Update Manager, below error prompted,

Portal directory that will be searched for .err extensions is: e:/usr/sap/SID/J00/j2ee/cluster/server0/temp/com.sap.portal.prt.sapj2ee/delayedDeployment_EPA
The following problem has occurred during step execution: java.lang.RuntimeException: The archive: e:\usr\sap\SID\J00\j2ee\cluster\server0\temp\com.sap.portal.prt.sapj2ee\delayedDeployment_EPA\delayedDeployment_GPAR\com.sap.portal.flp.gpar_hidden_content_package.epa is still not imported..

Solution

There are few causes of this issue, you can check and resolve based on your captured error accordingly. Also, please download and use the latest SUM tool from the SAP.

Case 1

Restart the J2EE engine and resume the upgrade.

Case 2

The error arise due to old and redundant EPA files leftover from the previous installation or upgrades. You have to remove the old files from below location,

/usr/sap/SID/JXX/j2ee/cluster/server/temp/com.sap.portal.prt.sapj2ee/delayedDeployment_EPA

Restart the SAP AS JAVA and resume the upgrade.

Case 3

Navigate to below location, rename all the .err extensions from the remaining files contained on the folder and sub-folders. Example:

com.sap.portal.customer_content_package.epa.err would become com.sap.portal.customer_content_package.epa
com.sap.portal.pcd.customercontent.deploy.properties.err would become com.sap.portal.pcd.customercontent.deploy.properties

/usr/sap/SID/JXX/j2ee/cluster/server/temp/com.sap.portal.prt.sapj2ee/delayedDeployment_EPA

Restart the SAP AS JAVA and resume the upgrade.

Case 4

The SAP AS Java is running on the safe mode. Refer to this article to disable the safe mode.

Case 5

The SAP AS JAVA system issue. Please see default trace file for further analysis. Common issue related to this error message,

2654945 – JCO_ERROR_LOGON_FAILURE: Initialization of repository destination failed
2763420 – NW Java upgrade stops with error at WAIT_PORTAL_IMPORT phase