Global information cannot be read
Message no. PU823
Diagnosis
The global information could not be read for user XXX.
This may be caused by the following:
- Operating system file \\hostname\sapmnt\trans\sapnames* is read-protected.
- Directory in which it is searched for does not exist or is write-protected.
System Response
The function terminates.
Procedure
Inform your system administrator about this problem, giving the file name (\\hostname\sapmnt\trans\sapnames*), the name of the SAP system (SID), and the host name (hostname).
Additionally, you may also refer to the SAP Note 2113796 – You got error message “Global information cannot be read” in SE01/SE09/SE10.
The resolution shared from the above SAP note,
- Create a text file with name “leiche” under /usr/sap/trans/sapnames.
- For Windows environment,it is under DIR_TRANS\sapnames
- Make sure /usr/sap/trans/sapnames/[username] have sufficient authorizations at the operating system level.
- For example the file had permission 660 when the error happened, then you should change it to 664.
- For Windows environment, make sure OS users SIDadm and SAPServiceSID have read and write permissions to the file DIR_TRANS\sapnames[username].
