Cannot process message in SAP System (Message no. XS817)

Cannot process message in SAP System
Message no. XS817

Diagnosis

Processing could not be continued due to a technical or configuration error in the SAP system.

Solution

This error occurs when you send a mail via the SMTP node and can have several causes:

  • MIME document related to the message cannot be saved to the location configured for SAPoffice data.
  • Default domain not set. ( Refer to SAP Note 3043563 – Error XS817 “Cannot process message in SAP System, Error while automatically determining the default internet domain”)

  • Default code page not set (only with multi-codepage systems)
  • Code page not suitable for sending mail
  • COMMIT WORK is missing (programming error)
  • Workplace plug-in is missing
    • Please refer to 1593121 – Error XS817 with text “No ESMTP Plug-In Is Available for SAPconnect” occurs in transaction SOST while sending Mails through SMTP node
  • Error during generation of MIME document
    • Please look at 2587052 – Error during generation of MIME document & 487754 – Error sending mail: SO_OBJECT_MIME_GET

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