You are getting below error message while launching the SAP Software Update Manager (SUM).
In the dev_saphostexec logs, similar error log found,
SLPProxyHandlerFactory::ConnectContext called but ctx->operationID is NULL [SLPProxyHand 545]
Connection failed rc=2 [Communicatio 682] Operation sumabap successfully started with ID 0011223344
Failed to start command E:\SUM\abap\SUMSTART.BAT [OperationOSC 566]
Command returned: Internal Error [OperationOSC 569]
OperationOSCommand::Execute(): StartCommand failed [OperationOSC 185]
Operation::ExecuteNextCommand(): Execution of command OS Command failed with errorcode -1 [Operation.cp 362]
Operation Worker Thread[id=0011223344]: Command execution failed [Operation.cp 490]
Solution
The resolution is shared as in SAP Note 2509096 – Execution of command Start SUMJAVA failed with errorcode -1 when launching SUM.
Please check if SAPHostExec service and SAPHostControl run as below:
- SAPHostExec service should run as LocalSystem user.
- SAPHostControl should run as the sapadm user.
After doing the chances please run the procedure for starting SUM again.
