Steps to Open R/3 Connection for SAP Support

1. Before get start, make sure you have successfully install and configure the SAP Router.

2. Navigate to the following address and login with the authorized SAP user.

https://support.sap.com/system-data

3. Click on View and edit your system data.

SAP Marketplace - System Data

4. Search for the desired system.

SAP Marketplace - Search System

5. Under System > SAP-Router tab, click the Maintain Service Connection.

SAP Marketplace - SAP router

6. Under Open/Close connections, click on R/3 Support

SAP Marketplace - Open-Close Connections

7. Define the connection time. You may left the contact data as default and ensure the SAP router string is correctly entered. Next, click the Start Service Connector.

SAP Marketplace - Define Time

8. Save the stfk.oez file.

SAP Marketplace - stfk

9. Click Yes.

Was the opening network connection successful? Yes No

10. The R/3 connection is now open.

SAP Marketplace - Network Status

11. In addition, you need to maintain the access data (logon data) as well. The logon data is required for SAP to log into your SAP system.

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