In the transaction code SMICM, you notice the ICM status is Initial with yellow color state.
Solution
To be honest, we manage to solve the issue by only restarting the operating system (Windows Server 2012). You can try that as well.
But, we understand it’s hard to get approval for that, but you can search and look for error log from the dev_icm or from the transaction code SMICM itself. Before we come to the restart conclusion, we have tried the following methods,
1. Restart SMICM services (both soft and hard).
2. Deactivate and Activate all the HTTP(s) and STMP services.
3. Re-create the HTTP(s) and SMTP services.
The error we found in the dev_icm, If you face the same error and manage to get it solved without restart, please share with us.
Thr 8324] *** ERROR => IcmIConnInitProtocolSpecificAttributes: No service for protocol HTTPS started [icxxconn.c 3357]
Hi,
In our case, the server had initially plenty of memory. And the parameters were adjusted for this situation. Then, it was decided that it wasn’t necessary that much, so the memory was reduced to half. But the parameters remained. The system was always able to start up but, somehow, the ICM process was always in status initial.
To solve the problem, all the memory parameters were removed, and we let the system to choose the default values. After that, the system started up successfully. The ICM issue was gone.
Best regards