You are getting below error message while dealing with the Adobe Document Service (ADS).
In the SAP AS JAVA system (where the ADS is located), below error message is found.
#2.0#2020 05 02 06:21:04:140#+0800#Error#com.adobe.ads.request.ADSRequest#
#BC-SRV-FP#com.adobe~DocumentServicesConfiguration#C0000A0E1B2F01450000000E000023FC#4861350000000005#com.adobe/AdobeDocumentServices#com.adobe.ads.request.ADSRequest#deploy_service#15#JTA Transaction : 29523#8E7AB1D98BE511EAA6E20000004A2DA6#8e7ab1d98be511eaa6e20000004a2da6##0#Thread[HTTP Worker [@579649711],5,Dedicated_Application_Thread]#Plain##
Processing exception during a "UsageRights" operation.
Request start time: Sat May 02 06:21:03 SGT 2020
com.adobe.ProcessingException: com.adobe.ProcessingException: com.adobe.ProcessingException: Could not retrieve credential for alias: ReaderRights
Exception Stack Trace:
com.adobe.ProcessingException: com.adobe.ProcessingException: com.adobe.ProcessingException: Could not retrieve credential for alias: ReaderRights
at com.adobe.ads.request.ADSRequest.processOperations(Unknown Source)
at com.adobe.ads.request.ADSRequest.process(Unknown Source)
at com.adobe.AdobeDocumentServicesEJB.processRequest(Unknown Source)
at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source)
at com.adobe.AdobeDocumentServicesEJB.rpData(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:39)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:25)
at java.lang.reflect.Method.invoke(Method.java:597)
Solution
Please be noted that using the Interactive Forms by Adobe is part of the license of the relevant SAP solution (including SAP NetWeaver). Please ensure that you are entitled the license to use the functionality.
If you are entitled, please refer to SAP Note 736902 – Adobe Credentials. From here, there are 2 approach on configuring the Adobe credentials for reader rights, in which depending on your SAP NetWeaver release.
- For SAP NetWeaver Release 7.0 and 7.0x:
- For SAP NetWeaver Release 7.1/7.2/7.3 and above
Basically, these are the overview steps that you are required to perform.
Step 1: Apply the Reader Rights Credential – a PKCS #12 (.pfx) file.
Open an incident with SAP in the component BC-SRV-FP-ICF by writing that you require a credential for the Adobe Interactive Forms scenarios. In the incident text, include an e-mail address to which the credential can be sent.
Note that only one credential can be assigned for each customer number. The credential is valid for all Adobe Document Services installations for this customer number.
Step 2: Install the Reader Rights Credential.
In NWA screen, upload the PKCS #12 (.pfx) file by the following directories, Configuration Management > Infrastructure > Adobe Document Services > Document Security > Credentials > Manage P12 Files.
Step 3: Configure the Reader Rights Credential.
Configure the credential attributes consists of registering the password and the alias of each credential, which is used by Adobe Document Services (ADS).
Step 4: Restart the AS Java.
