SOLMAN: createJSF was executed with status ERROR

You are installing the SAP Solution Manager 7.1 but the execution was interrupted in Running phase: Create Java users.

Below errors was recorded,

sapinst log file

ERROR 2014-01-01 21:15:53.645
CJS-30197  . DIAGNOSIS: For more details see output of log file:

ERROR 2014-01-01 21:15:53.974
FCO-00011  The step createJSF with step key 
|NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind
|onehost|0|NW_CI_Instance|ind|ind|ind|ind|ci|0|NW_CI_Instance_Doublestack
|ind|ind|ind|ind|Doublestack|0|
createJSF was executed with status ERROR ( Last error reported by the step: 
DIAGNOSIS: For more details see output of log file:).

UserCheck log file

Usage: C:\usr\sap\SID\DVEBMGS00\exe\jlaunch.exe [-options] <arg0> <arg1> <argn>
Launch the specified java program

options : [-file=<property file>] (default=jlaunch.properties)
	   [-nodename=<node name>] (default=jlaunch)
	   
	   [-app=<application name>] Standalone application
	      -> <property file> = <application name>.properties
	      -> <SAP profile>	 = <application name>.pfl
	   
	   [pf=<SAP profile>] (default=jlaunch.pfl)
	   [-parent=<pid of the parent process>] (default=0)
	   [-tracefile=<filename>] (default=dev_jlaunch)

Critical Error
Can't read program properties
-> Internal program error (rc = -1)

dev_w0 log file

M Tue Dec 31 13:10:23 2013
M  *** ERROR => OS release Windows NT 6.2 9200  AMD64 Level 6 (Mod 42 Step 7) 
is not supported with this kernel (720) [thxxsick.c   362]
M  {root-id=0800275C8F091ED39CCBFAE2A70A73EC}_{conn-id=000000000000000000}_0

A  *** ERROR => OS release Windows NT 6.2 9200  AMD64 Level 6 (Mod 42 Step 7) 
is not supported with this kernel (720) [sapicc.c     1327]
A  {root-id=0800275C8F091ED39CCBFAE2A70A73EC}_{conn-id=000000000000000000}_0

A  UpdateProfile (new settings): off,krn_impl,(no dyn check),(no logging),
(no stat err),(local generation),(no commit)
A  UpdateProfile (new exceptions): (tmp_err),(home_err),(local_err)
A  UpdateProfile (new version): 0
M  *** ERROR => OS release Windows NT 6.2 9200  AMD64 Level 6 (Mod 42 Step 7) 
is not supported with this kernel (720) [thxxsick.c   362]
M  {root-id=0800275C8F091ED39CCBFAE2A70A73EC}_{conn-id=000000000000000000}_0

Solution

In some cases, the errors might look different – So, you need to double check on those log files to dig further. Some operating system may required minimum SAP kernel releases. Keep reminded to read the SAP installation guide!!

To solve this, you need to upgrade the SAP kernel. So, download the SAP kernel, upgrade and restart the SAP system. Then, continue back the installation.