When an issue happens, SAP will automatically create a kernel snapshot. If SAP does not create it automatically, you can create it manually from transaction code SM50.
Steps to create the snapshot:
Go to SM50 -> Click Administration -> Select Snapshot -> Click Create
Steps to download the snapshot:
Go to SM50 -> Click Administration -> Select Snapshot -> Click Administration
Select the snapshot -> Click Download
After that, open the Kernel Snapshot Analyzer tool. Drag and drop the downloaded snapshot ZIP file into the tool.
The tool will show the detected snapshots. Double-click the snapshot, and the analysis report will open automatically in your browser.
Reference
- SAP Note 3110588 – Kernel Snapshot Analyzer: Central SAP Note
- SAP Note 2640476 – How to analyze Server Snapshot with kernel snapshot analyzer
- SAP Note 3622007 – AI-assisted analysis in kernel snapshot analyzer
