SAP Software Update Manager (SUM): unable to locate the requested resource

You are getting below error message when working on SAP Software Update Manager (SUM) tool,

unable to locate the requested resource

There are multiple root cause for this issue. You may refer to the solution to get rid of the error during the SAP upgrade activity.

Issue 1

*** ERROR => LoadProfile: NetUserGetInfo: access denied (rc = 5)
*** ERROR => UnLoadUserProfile: The handle is invalid.
*** ERROR => CommandImplnt::Execute: Failed to load profile for user DOMAIN\sidadm

Solution 1

Close the SUM UI and stop the SUM processes.
Launch Windows Services (Click Start -> Run -> services.msc)
Stop the SAPHostAgent and the SAPHostCtrl Services.
Click on the service SAPHostExec on the Logon Tab and Change the user to run as “LocalSystem”.
Save the changes.
Start the SAPHostCtrl and SAPHostAgent Services.
Launch the SUM UI

Alternatively you can uninstall and then reinstall the SAPHostAgent to automatically configure the services and other incorrect configuration correctly.

Refer to SAP 2412596 – Software Update Manager (SUM) UI fails to start in Windows Environment

Issue 2

*** ERROR => Connection failed rc=2 [Communicatio 368]
*** ERROR => ConnectContext for /lmsl/sumabap/SID failed [HTTPProxyHan 705]

Forbidden: the user is not authorized to process the operation executeoperation

Solution 2

Go to the directory DIR_SAPHOSTAGENT\work\runnings.commands
Make sure there is no such process running with id XXXX
Delete the file containing the id highlighted in the symptom section
In the above example, delete the file named “005056A59D061ED79FB012010D7D4108_0_XXXX_4294967294”
Access SUM via the browser again.
If issue still persists extract new SUM.
Start SUM from scratch

Refer to SAP Note 2475146 – SUM : logon via SAP Host Agent is failing “Unable to locate the requested resource” or “\ is not authorized to process the operation ExecuteOperation”