SPAM: Could not calculate a valid Support Package queue

Could not calculate a valid Support Package queue
Message no. TN427

Diagnosis

You want to define a single Support Package queue for multiple components, however your attempt failed.

System Response

Defining the queue using this function can cause important outbound information to be missing from the queue calculator, meaning that the system is unable to calculate a valid queue. In this case the system also fails to return any detailed error information.

Procedure

Attempt to calculate the queue again for a single component.
To do this, proceed as follows:

1. Choose Single Component or start the queue calculation function again by choosing Display/Define on the initial screen of the Support Package Manager. The dialog box Component Selection appears with a list of the installed software components.
2. Select a component. This may lead to one of the following results:

• The system calculates a valid queue and displays it. You can define this queue or repeat the queue calculation for other components, to see where the problem is.
• The system is unable to calculate the queue and specifies which prerequisites must be fulfilled for the queue to be calculated successfully.

If defining a queue for a single component also does not solve the problem, attempt to calculate the queue again by specifying a target Support Package for the chosen component in the OCS package directory. This makes it easier for the system to specify error information (such as missing prerequisites).

To do this, proceed as follows:

1. In the Support Package Manager, under Directory, choose the option New Support Packages. In the OCS package directory, you can see all available new Support Packages under New.
2. Position the cursor on your chosen target Support Package and choose Calculate Queue. This can have the following results.

• The system calculates a valid queue and displays it.
• The system cannot calculate the queue and specifies the prerequisites that must be fulfilled before it can calculate the queue. Load the prerequisite Support Packages and restart the queue calculation.