You are launching the Software Provisioning Manager (SWPM) but the program is terminated shortly after the execution with the below error message,
Program is starting... Please wait!
ERROR 2020-03-22 02:14:07.806 (mainThread) [synxcuser.cpp:155] id=syslib.account.isUserExistingOnOsSucceededFalse CSyUserImpl::CSyUserImpl(PSyUserData, bool)
with parameter(s) uid="S-1-5-21-1879313195-520974944-4223779719-917740",
ERROR 2020-03-22 02:14:07.821 (mainThread) [synxccuren.cpp:157] id=syslib.account.cannotAccessCurUser CSyCurrentProcessEnvironmentImpl::getUser()
INFO 2020-03-22 02:14:07.821 (mainThread) [sixxcreate.cpp:386]
initLogDirectory() failed: At line 157 file \bas/bas/749_REL/bc_749_REL/src/ins/SAPINST/impl/src/syslib/account/synxcuser.cpp
Call stack:
sixxcreate.cpp: 309: ::initLogDirectory
synxccuren.cpp: 100: CSyCurrentProcessEnvironmentImpl::getUser()
syxxccache.cpp: 236: CSyAccountCache::getUserImpl(name="", sid="S-1-5-21-1879313195-520974944-4223779719-917740", create=false)
syxxccache.cpp: 244: CSyAccountCache::getUserImpl(name="", sid="S-1-5-21-1879313195-520974944-4223779719-917740", create=false, ISyProgressObserver* )
synxcuser.cpp: 111: CSyUserImpl::CSyUserImpl(PSyUserData, bool)
unknown message ID (syslib.account.isUserExistingOnOsSucceededFalse) with parameter(s):
uid="S-1-5-21-1879313195-520974944-4223779719-917740"
unknown message ID (syslib.account.cannotAccessCurUser)
INFO 2020-03-22 02:14:07.821 (mainThread) [sixxcreate.cpp:387]
Unable to validate currently logged on user; SAPinst cannot proceed. Please follow SAP Note 2798257 to solve this issue.
Exit status of child: 1
Not closing window (Exit State: 1; exitOnError: 0).
Solution
There is a SAP Note number mentioned from the error message, you can refer to the 2798257 – SWPM stops shortly after execution.
We manage to get rid of the error but not referring to above SAP Note. We did below workaround instead,
- Close the SWPM program
- Delete the SWPM folder
- Restart the operating system (for Windows OS)
- Extract a new SWPM
- Launch the SWPM again
Also, in SAP Note 2689002 – SWPM issue: “Program is starting… Please wait!”, the suggestions are,
- Create a local user that is the administrator.
- Start SWPM with that local user.
