The report RSSOEXTCOM is use to display external communication (mail system group or automatic forwarding) or SAPoffice substitutes.
Mail Group
- Status of the mail system group (inactive/active to another SAP system, active to a home address)
- Displaying mail system group addresses, inconsistencies in address maintenance
- The mail system group is activated centrally in transaction SO16 for all users. Messages can be forwarded to another SAP system or to users’ home addresses. The setting Send to Users’ Home Address can be used to make an individual setting for each user. In user management (transaction SU01), you can define a communication type for a user. For this communication type there may be more than one address, one of which is flagged as a home address. If a mail system group is activated, messages are forwarded to the home address of this communication type. One user can forward his or her messages to an Internet address, for example (communication type INT), and read them in an external mail system, a second user can send his or her messages to a fax server (communication type FAX), while a third user can leave his or her messages in an SAP system (communication type LET or SPACE).
- If a selected user does not appear in the list, no communication type has been maintained in the user data (transaction SU01), which means that messages cannot be forwarded to another address either.
- If a mail system group is activated, no copies of the messages are kept in the user’s inbox.
- Choosing ‘Maintain Address’ from the toolbar takes you to Address Management. Here you can change the communication type of a user, to define whether this user is part of the mail system group. Maintaining the actual e-mail addresses is done using transaction SU01.
- If you have selected multiple users at the same time, the data selection process can take a very long time. For this reason, the display is not refreshed automatically. After making changes, you have to refresh the display manually to view the changed data.
Caution:
The mail system group does not allow complex rerouting. Inbound messages are not always forwarded if the communication type changes (forward inbound faxes to Internet addresses, for example), or if the message type changes (change status return to an e-mail). See also SAP Note 403128.
Automatic Forwarding
- Display automatic forwarding, status of forwarding (active/inactive), keep copy of message in inbox.
- Users set up automatic forwarding in transaction SO12 (tab page Automatic Forwarding). Inbound messages from the SAP system can be forwarded to another SAPoffice user, another SAP system (RML address), or to an external address. Currently, only one forwarding is allowed, which means that you cannot forward messages to a distribution list.
- The option Keep Copy of Message in Inbox determines whether an additional copy is saved. If automatic forwarding is used for reading the messages in an external mail system, the user must deactivate this option.
- Choosing ‘Create Entry’ from the toolbar allows you to generate a new forwarding process.
- Choosing ‘Delete Entry’ allows you to delete an existing forwarding process.
- If you have selected multiple users at the same time, the data selection process can take a very long time. For this reason, the display is not refreshed automatically. After making changes, you have to refresh the display manually to view the changed data.
Caution:
Automatic forwarding does not allow complex rerouting. Inbound messages may not be forwarded if the the communication type changes (forward inbound faxes to Internet addresses, for example), or if the message type changes (change status return to an e-mail). See also SAP Note 403128.
Substitute
- Displays the SAPoffice substitutes and status of the substitute (active/inactive).
- Substitutes can be set up in transaction SO12 (tabe page Substitute). The substitute then has access to the user’s personal folders, and can view and edit the data that they contain.
