One of the components of the Internet connection on your computer is a built-in set of instructions called TCP/IP. TCP/IP can sometimes become damaged or corrupted. If you cannot connect to the Internet and you have tried all other methods to resolve the problem, TCP/IP might be causing it. Because TCP/IP is a core component of Windows, you cannot remove it. However, you can reset TCP/IP to its original state by using the NetShell utility (netsh).
The reset command is available in the IP context of the NetShell utility. Follow these steps to use the reset command to reset TCP/IP manually:
1. To open a command prompt, click Start and then click Run. Type cmd in the Open box and then press ENTER:
C:\>
2. At the command prompt, type the following command and then press ENTER:
C:\>netsh int ip reset c:\resetlog.txt
Note that if you do not want to specify a directory path for the log file, use the following command:
C:\>netsh int ip reset resetlog.txt
3. Reboot the computer.
When you run the reset command, it rewrites two registry keys that are used by TCP/IP. This has the same result as removing and reinstalling the protocol. The reset command rewrites the following two registry keys:
SYSTEM\CurrentControlSet\Services\Tcpip\Parameters\ SYSTEM\CurrentControlSet\Services\DHCP\Parameters\
Additional note:
• To run the manual command successfully, you must specify a file name for the log, in which the actions that netsh takes will be recorded. When you run the manual command, TCP/IP is reset and the actions that were taken are recorded in the log file, known as resetlog.txt in this article.
• The first example, c:\resetlog.txt, creates a path where the log will reside. The second example, resetlog.txt, creates the log file in the current directory. In either case, if the specified log file already exists, the new log will be appended to the end of the existing file.
