You are getting below error message while sending data to SAP using the SAP-SUPPORT_PORTAL destination.
HTTP error 401 when sending data to SAP via destination SAP-SUPPORT_PORTAL
Message No. SOLMAN_SAP_BACKEND031
Display message log,
Solution
Refer to SAP Note 2392726 – How to unlock a Technical Communication User – SAP ONE Support Launchpad,
1. Launch transaction code SM59 and under HTTP Connections to ABAP System (H), double click SAP-SUPPORT_PORTAL connection. Obtain the user from the Logon & Security.
2. Open the technical user page, launchpad.support.sap.com/#/techuser and locate the user. You will see a lock icon button there. Unlock the user.
3. Do the connection again.
Reference
2847493 – Error “HTTP error 401 when sending data to SAP via destination” while sending/ updating Incident – SAP Solution Manager 7.2.
